calon4d is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you hold as a data subject.
These cards highlight the six most important aspects of our privacy practices. They are a summary only — please read the full policy below for complete details.
We collect personal information you provide at registration — including your name, date of birth, email address, and residential address — alongside payment details, KYC identity documents, gameplay records, transaction history, and support correspondence. Technical data such as IP address, device type, and browser information is also collected automatically.
Personal data is used to operate your account, process MYR deposits and withdrawals via methods like Touch 'n Go eWallet and DuitNow, verify your identity, detect fraud, comply with anti-money laundering obligations, and improve platform performance. We do not use your data for purposes beyond those stated in this policy.
We share data only with trusted third-party service providers that are essential to platform operations — payment processors, KYC verification providers, fraud detection systems, and customer support infrastructure. We do not sell, rent, or transfer personal data to third parties for marketing purposes under any circumstances.
All data in transit is protected by SSL 256-bit encryption. Data at rest is stored on secured, access-controlled servers. We apply role-based access controls, routine security audits, and strict data handling procedures to minimise the risk of unauthorised access, loss, or disclosure of your personal information.
You have the right to access, correct, restrict processing of, or request deletion of your personal data. You may also object to certain types of processing and request data portability in a structured format. These rights may be subject to legal retention requirements and identity verification before they can be fulfilled.
calon4d uses essential cookies to maintain your session and platform functionality. Analytical cookies help us understand how players use the site so we can improve performance. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect Platform functionality.
This Privacy Policy ("Policy") describes how calon4d ("the Platform", "we", "us", "our"), operating the website at calon4d.cam, collects, processes, stores, and discloses personal data obtained from users ("Player", "you", "your") who access or use our online casino and sports betting services.
calon4d recognises that privacy is a fundamental right. We are committed to handling your personal data responsibly, transparently, and in accordance with recognised international data protection principles. This Policy applies to all data collected via our website, any associated mobile interfaces, customer support channels, and email communications.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which form part of the overall agreement between you and calon4d. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Note for Malaysian Players: calon4d is not regulated by Bank Negara Malaysia, the Personal Data Protection Act 2010 (PDPA) enforcement bodies, or any Malaysian government authority. However, we voluntarily apply data protection principles consistent with internationally recognised standards, including those embodied in the PDPA, as part of our commitment to our Malaysian player community.
The following definitions apply throughout this Privacy Policy:
calon4d collects personal data through several channels. The categories of data we collect are set out below:
| Category | Data Collected | Collection Method |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, username, password (hashed), residential address | Provided by you at account creation |
| KYC Identity Data | Government-issued ID (MyKad, passport), proof of address documents, facial verification data where applicable | Submitted by you upon KYC request |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records denominated in MYR | Generated through platform transactions |
| Gameplay Data | Game history, wager amounts, session duration, bonus usage, sports betting records | Automatically recorded during platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, referral URL | Automatically collected via cookies and server logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Generated through support interactions |
| Responsible Gambling Data | Deposit limit settings, self-exclusion requests, cooling-off records, responsible gambling assessments | Provided by you or generated by platform tools |
We collect only the data that is necessary for the purposes identified in this Policy. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where facial verification is required as part of KYC compliance, in which case such data is processed solely for identity verification and not retained beyond the verification process.
calon4d uses your personal data for the following purposes:
To create and maintain your player account, authenticate your identity at login, process MYR deposits and withdrawals via your chosen payment methods (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and USDT TRC20), and provide access to all games and features on the Platform.
To verify that you meet the minimum age requirement of 21 years, confirm your identity in accordance with our KYC obligations, and comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) requirements under international gaming licensing standards.
To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, collusion, money laundering, and other prohibited activities as defined in our Terms & Conditions. This includes automated monitoring of betting patterns, login anomalies, and payment behaviour.
To implement and monitor responsible gambling tools including deposit limits, loss limits, session controls, cooling-off periods, and self-exclusion. This includes using gameplay data to identify patterns consistent with problem gambling behaviour and intervening in accordance with our Responsible Gambling Policy.
To respond to your enquiries, resolve complaints, process account-related requests, and maintain records of support interactions for quality assurance and dispute resolution purposes.
To analyse aggregated and anonymised usage data to improve Platform performance, identify technical issues, optimise user experience, and develop new features. Individual gameplay data used for analytics is anonymised before analysis where possible.
To send you information about bonuses, promotions, and platform updates where you have not opted out of such communications. You may opt out of marketing emails at any time by contacting our support team or updating your account communication preferences.
calon4d processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:
calon4d does not sell, rent, or transfer your personal data to third parties for their independent marketing or commercial purposes. We share personal data only in the following limited circumstances:
All third-party data processors engaged by calon4d are contractually required to process personal data only on our documented instructions, maintain appropriate technical and organisational security measures, and refrain from using player data for any independent purposes.
calon4d retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and business record-keeping obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | AML compliance, dispute resolution |
| KYC Identity Documents | Duration of account + 5 years post-closure | Regulatory and legal obligation |
| Transaction Records | Duration of account + 7 years post-closure | Financial record-keeping, AML |
| Gameplay & Betting History | Duration of account + 3 years post-closure | Dispute resolution, responsible gambling |
| Support Communications | 3 years from date of communication | Quality assurance, dispute resolution |
| Self-Exclusion Records | Indefinite (for enforcement purposes) | Responsible gambling obligation |
| Technical & Log Data | 13 months from collection | Security monitoring, fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is applied, the resulting data is no longer considered personal data and may be retained indefinitely for analytical purposes.
calon4d applies industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
While we maintain robust security practices, no online platform can guarantee absolute security against all threats. You also have a responsibility to protect your account by choosing a strong password, not sharing your login credentials, and logging out of shared devices after each session.
calon4d uses cookies and similar tracking technologies to operate the Platform, maintain your session, and analyse usage patterns. The following categories of cookies are used:
Required for the Platform to function. These cookies maintain your login session, store your language and currency preferences, and enable core features such as game loading and cashier access. Essential cookies cannot be disabled without significantly impairing Platform functionality.
Used to collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve performance and user experience. Analytical cookies do not identify you personally.
Used to detect fraudulent login attempts, verify device consistency across sessions, and support our anti-fraud monitoring systems. These cookies are necessary for the security of the Platform and player accounts.
You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that blocking essential cookies may prevent you from logging in or using key Platform features. For detailed browser-specific instructions, consult your browser's help documentation.
calon4d does not use third-party advertising cookies or participate in cross-site behavioural advertising networks.
Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by calon4d:
You have the right to request a copy of the personal data calon4d holds about you, along with information about how it is being used and with whom it has been shared. We will respond to verified access requests within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account information directly through your account settings, or contact support for changes to KYC-verified details.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal obligation to retain certain data for AML, KYC, and financial record-keeping purposes.
You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing pending verification of whether our legitimate grounds override your interests.
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another data controller where technically feasible.
You have the right to object to the processing of your personal data where it is based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately. Objections to other processing will be evaluated against our legitimate grounds.
To exercise any of these rights, please contact us at [email protected]. We may require identity verification before processing your request. We will respond within 30 days, with the option to extend this period by a further 60 days for complex or numerous requests, in which case we will inform you of the extension and the reason for it.
calon4d is strictly an adult platform. Access to and use of the Platform is prohibited for any individual under the age of 21 years. We do not knowingly collect, process, or retain personal data belonging to minors.
During the registration process, all players are required to declare that they are aged 21 or above. KYC identity verification — which includes confirmation of date of birth via government-issued identification — is mandatory prior to any withdrawal being processed and may be requested at any time at calon4d's discretion.
If calon4d becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all data will be reviewed, and any verified real-money balance will be returned (net of bonuses) at calon4d's absolute discretion. The matter may be escalated to appropriate authorities where required.
Parents and guardians who believe that a minor may have accessed calon4d using their details or payment methods are encouraged to contact us immediately at [email protected] so that the matter can be investigated and the account secured without delay.
calon4d operates on an international basis and your personal data may be transferred to, stored in, or processed in countries other than Malaysia. In particular, our servers, third-party service providers, and data processors may be located in jurisdictions outside of Malaysia.
Where personal data is transferred outside of Malaysia, calon4d takes steps to ensure that adequate protections are in place. These steps may include:
By using calon4d, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia where data protection laws may differ from those applicable in your home country. In all cases, calon4d applies the protections described in this Policy irespective of the jurisdiction of processing.
calon4d reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly affect how we collect, use, or share your personal data — will be communicated to registered players by notice on the Platform homepage or by email to the address registered to your account, no fewer than 7 days prior to the effective date of the change.
Non-material changes, such as clarifications of existing practices or corrections of typographical errors, may be made without prior notice. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you should cease using the Platform and request account closure prior to the amendment taking effect. Closing your account does not affect the lawfulness of any processing that occurred before the closure date.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by calon4d, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.
For terms of service queries, please refer to our Terms & Conditions. For responsible gambling tools and support resources, please visit our Responsible Gambling page.
Our support team is available around the clock to answer any privacy questions, help you exercise your data rights, or walk you through our security practices — all in plain English.
By using calon4d you confirm you have read and accepted this Privacy Policy. For full platform rules, see our Terms & Conditions. Platform is for players aged 21 and above only.